We hope you are satisfied with your shopping experience at RICKY STARRY SKY LLC. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund in accordance with the policy outlined below.

  1. Return and Exchange Eligibility Period
    Customers may request a return or exchange within 30 days of receiving their items.
    Requests submitted after this period may not be accepted.
  2. Eligible Items for Return
    To enhance our customers’ shopping experience, and provided the conditions of this policy are met, we accept return requests for the following items:
    Unopened items
    Opened items
    However, the items must still meet the following basic conditions:
    The item has not been intentionally damaged.
    The item shows no severe stains, heavy wear, or human-induced damage that would significantly hinder its resale or reprocessing.
    All accessories (if applicable) should be returned as complete as possible.
    An order number or proof of purchase must be provided.
    If an item shows significant signs of use, human-induced damage unrelated to quality issues, or falls outside the scope of reasonable after-sales service, we reserve the right to refuse the return or offer only a partial refund.
  3. Situations Ineligible for Return or Exchange
    The following situations are generally not eligible for a return, exchange, or full refund:
    Requests submitted after the return/exchange eligibility period has expired.
    Items suffering from severe damage, contamination, or missing parts caused by human error or misuse.
    Inability to verify order information.
    Clear instances of abuse of the return policy.
  4. Return and Exchange Request Process
    If you wish to request a return or exchange, please follow the steps below:
    Step 1: Contact Customer Service
    Please contact us and submit your request via the following email address:
    help@rickystarrysky.shop
    In your email, please provide as much of the following information as possible:
    Order Number
    Name used for the order
    Contact information
    Name of the item(s) to be returned or exchanged
    Reason for the return/exchange
    Photos of the item (if there is a quality issue or if you received the wrong item)
    Step 2: Wait for Review
    We will typically review your request within 1–3 business days and reply via email with the outcome and further instructions.
    Step 3: Return the Item(s)
    If your request is approved, please return the item(s) according to the return instructions we provide.
    Return Address: 8802 TALLWOOD DR APT 20, AUSTIN, TX 78759
    Please do not return packages without prior confirmation, as this may delay the processing of your request.
  5. Exchange Policy
    If you wish to exchange an item (e.g., for a different size, color, or style), you may submit an exchange request, subject to eligibility criteria.
    Exchange requests are subject to review and approval, and are contingent upon current inventory availability.
    If the requested replacement item is out of stock, we may offer the following alternatives:
    Exchange for another item of equivalent value
    Refund via the original payment method
  6. Refund Processing Timeline
    Once we have received and inspected the returned item(s), we will begin processing your refund.
    The typical timeline for refund processing is as follows:
    Receipt and inspection of returned package: 2–5 business days
    Completion of refund review: 1–3 business days
    Refund credited to account: 5–10 business days (depending on the payment institution)
    Refunds will be issued back to the original payment method used when placing the order.
    Please note that processing speeds may vary among different banks, credit card issuers, or payment platforms; therefore, the actual time it takes for the funds to appear in your account may vary slightly.
  7. Shipping Fee Policy
    Unless a return is necessitated by one of the following circumstances, original shipping fees are generally non-refundable:
    Receipt of an incorrect item
    The item exhibits significant quality defects
    The item is unusable due to an error on our part
    If a return is requested for personal reasons (e.g., dislike of the item, incorrect size, change of mind, etc.), the return shipping costs are typically borne by the customer.
  8. Receipt of Incorrect or Defective Items
    If you receive an item under any of the following circumstances, please contact us as soon as possible:
    The item does not match the order details
    The item exhibits obvious damage or defects
    Items or accessories are missing from the package
    Please contact our Customer Service team within a reasonable timeframe, providing relevant photos and your order details; we will assist you in arranging a refund, exchange, or other appropriate resolution.
  9. Order Cancellation
    If you wish to cancel an order, please contact us as soon as possible.
    If the order has not yet been processed or shipped, we will make every effort to assist you with the cancellation.
    If the order has already entered the processing stage or has been shipped, it may no longer be possible to cancel it; in such cases, you may request a return in accordance with this policy once you have received the item(s).